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1.
Process Assessment and Improvement : a practical guide for managers, quality professionals, and assessors

by Loon, Han van.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York: Springer, 2004Availability: Items available for loan: [Call number: 005 LOO] (1).
Place hold
2.
QoS in packet networks

by Park, Kun I.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York: Springer, 2005Availability: Items available for loan: [Call number: 004.66 PAR] (1).
Place hold

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